How to block calls in WhatsApp Business - briefly?
To block calls on WhatsApp Business, open the app and go to the "Settings" menu. In the settings, navigate to "Calls" and turn off the option for receiving calls. This will effectively block all incoming calls from your business contacts.
How to block calls in WhatsApp Business - in detail?
To effectively manage your communications on WhatsApp Business, you may sometimes need to block unwanted calls. This guide will walk you through the detailed steps required to achieve this.
Firstly, it is important to understand that WhatsApp Business, while sharing many features with the regular WhatsApp app, includes additional tools tailored for businesses. These tools help manage customer interactions more efficiently. One such tool allows you to block unwanted calls, which can be crucial for maintaining a professional environment and avoiding distractions.
Steps to Block Calls in WhatsApp Business:
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Open WhatsApp Business:
Begin by launching the WhatsApp Business app on your device. Ensure that you are signed into your business account, as this feature is specific to WhatsApp Business and not available on the regular WhatsApp app.
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Navigate to Settings:
Locate and tap on the three vertical dots or the gear icon in the top-right corner of the screen. This will open a menu with various options. Select 'Settings' from this list.
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Access Account Settings:
Within the settings menu, look for an option labeled 'Account.' Tap on it to proceed.
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Privacy Settings:
In the account settings, you will find a section dedicated to privacy. This is where you can manage various aspects related to who can contact you and how. Select 'Privacy' from the list of options.
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Blocked Contacts:
Within the privacy settings, there should be an option for 'Blocked Contacts.' Tap on this to view a list of numbers that are currently blocked from contacting your business account via calls or messages.
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Add a New Blocked Contact:
To block a new number, tap on the '+' icon or a similar button that allows you to add contacts to the blocked list. You will be prompted to enter the phone number of the contact you wish to block. Ensure that you input the correct international format (e.g., +1 for the United States).
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Confirm Blocking:
After entering the number, confirm your action by tapping on 'Block' or a similar button. The contact will now be added to your blocked list, and they will no longer be able to call your WhatsApp Business account.
Additional Tips:
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Review Blocked Contacts:
Periodically review the list of blocked contacts to ensure that you have not inadvertently blocked any important business contacts.
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Unblocking a Contact:
If you need to unblock a contact, simply tap on their number within the 'Blocked Contacts' list and select the option to remove them from the block.
By following these steps, you can effectively manage unwanted calls on your WhatsApp Business account, ensuring that your communication channels remain focused and professional. This feature is particularly useful for businesses looking to maintain a high level of customer service without being disrupted by unsolicited or irrelevant calls.