How to create a poll in WhatsApp Business - briefly?
To create a poll in WhatsApp Business, you can use the "List" message type and provide options for users to vote on. This feature allows businesses to gather quick feedback or make decisions based on user preferences.
How to create a poll in WhatsApp Business - in detail?
Creating a poll on WhatsApp Business is an effective way to engage with your audience and gather valuable insights. Follow these detailed steps to set up a poll:
- Open WhatsApp Business: Start by launching the WhatsApp Business app on your mobile device. Ensure that you are logged into the account associated with your business.
- Access the Poll Feature: Navigate to the chat or group where you want to create the poll. Tap on the '+' icon located at the bottom of the screen, which opens the attachment menu. From here, select the 'Poll' option.
- Create Your Question: Compose a clear and concise question for your poll. Make sure it is relevant to your audience and encourages participation. For example, "Which product feature would you like to see next?"
- Add Options: Provide multiple options for your audience to choose from. Tap on 'Add option' to enter each response. You can add up to 12 options per poll. Ensure that the options are diverse and cover a range of potential responses.
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Customize Poll Settings: WhatsApp Business offers several customization options:
- Duration: Set how long you want the poll to be active. Options include 1 day, 1 hour, or until you close it manually.
- Voting: Choose whether voters can select multiple options (multi-select) or only one option (single-select).
- Anonymity: Decide if the votes should be anonymous or visible to all participants in the chat or group.
- Preview and Send: Review your poll to ensure everything is accurate and as intended. Once satisfied, tap 'Send' to publish the poll. It will now appear in the chat or group, ready for your audience to vote.
- Monitor and Engage: After sending the poll, monitor the responses in real-time. You can see which options are most popular and engage with your audience by thanking them for their participation or asking follow-up questions based on the results.
- Close the Poll (if applicable): If you set a time limit for the poll, it will automatically close once the duration expires. However, if you chose to close it manually, tap on the 'Close Poll' button when you are ready to end voting and announce the results.
By following these steps, you can effectively create and manage polls in WhatsApp Business, enhancing your engagement with customers and gaining valuable insights into their preferences and opinions.