How to disable calls in WhatsApp Business?

How to disable calls in WhatsApp Business - briefly?

To disable calls in WhatsApp Business, follow these steps:

  1. Open WhatsApp Business on your device.
  2. Go to "Settings" > "Account" > "Privacy" and turn off the toggle for "Calls".

How to disable calls in WhatsApp Business - in detail?

Disabling calls in WhatsApp Business can be particularly useful for businesses that prefer to communicate solely through messages or want to avoid distractions from incoming calls. Here’s a detailed guide on how to achieve this:

Firstly, it's important to note that WhatsApp Business does not provide an option within the app itself to directly disable calls. However, there are workarounds you can employ depending on your device type and operating system.

For Android Devices:

  1. Using a Third-Party App:

    • Install an app called "Call Blocker" or any similar call blocking application from the Google Play Store.
    • Open the Call Blocker app and grant the necessary permissions.
    • Add WhatsApp Business to the block list within the app settings. This will prevent any calls from coming through WhatsApp Business on your device.

  2. Using Built-In Features:

    • Go to the Contacts app and find the contact associated with WhatsApp Business.
    • Tap on the contact and select "Block" or "Block this caller." This will block all calls from that particular number, including those made through WhatsApp Business.

For iOS Devices:

  1. Using Built-In Features:
    • Open the Phone app and go to the Recents tab.
    • Find the contact associated with WhatsApp Business and tap on the "i" icon next to it.
    • Scroll down and select "Block this Caller." This action will block all calls from that number, effectively disabling calls through WhatsApp Business on your device.

For Both Android and iOS Devices:

  1. Using Do Not Disturb Mode:
    • Enable the "Do Not Disturb" mode on your device to silence all incoming calls. This is a system-wide setting that will prevent any calls, including those from WhatsApp Business, from disturbing you.
    • To customize this further, go into the Do Not Disturb settings and allow calls only from specific contacts or groups, excluding WhatsApp Business.

Additional Tips:

  • Regular Updates: Keep your WhatsApp Business app updated to the latest version, as WhatsApp occasionally adds new features that could impact call functionality.
  • Feedback Loop: If you find that these methods are not working as expected, consider providing feedback directly to WhatsApp through their support channels, suggesting a native option for disabling calls in future updates.

By following these steps, you can effectively disable calls in WhatsApp Business and maintain a focused communication environment tailored to your business needs.