How to find out the details of SMS messages in WhatsApp?

How to find out the details of SMS messages in WhatsApp - briefly?

To view detailed information about SMS messages on WhatsApp, follow these steps:

1. Open WhatsApp and go to the chat where you received the message.
2. Tap and hold on the message until a menu appears, then select "View details" or "Info."

How to find out the details of SMS messages in WhatsApp - in detail?

To find out the details of SMS messages in WhatsApp, users can follow a series of steps that provide comprehensive information about each message. This process is essential for understanding the content and metadata associated with SMS communications within the WhatsApp platform.

Firstly, it's important to clarify that WhatsApp primarily operates as an internet-based messaging service rather than an SMS platform. However, certain features and integrations allow users to interact with SMS messages through WhatsApp Business API or specific third-party services. Here’s a detailed guide on how to access the details of SMS messages in WhatsApp:

Using WhatsApp Business API

1. Set Up WhatsApp Business API: To begin, businesses need to set up the WhatsApp Business API by partnering with a WhatsApp Business Solution Provider (BSP). This step involves verifying your business phone number and setting up the necessary infrastructure.
2. Integrate with Your CRM or Messaging Platform: Once the API is integrated, businesses can use their Customer Relationship Management (CRM) system or messaging platform to manage SMS messages. The integration allows for automatic logging of SMS details, including timestamps, sender information, and message content.

3. Access Message Details: Within your CRM or messaging platform, navigate to the specific conversation or message thread where the SMS was received. Most platforms will display detailed metadata such as:

   • Timestamp (date and time of receipt)
   • Sender information (phone number and possibly name if available)
   • Message content
   • Status (delivered, read, etc.)

Using Third-Party Services

1. Choose a Reliable Service Provider: There are several third-party services that facilitate the integration of SMS with WhatsApp. Examples include Twilio, Nexmo, and MessageBird. Select a service provider based on your specific business needs and compatibility with your existing systems.
2. Integrate the Service: Follow the service provider’s documentation to integrate their API with your WhatsApp Business account or messaging platform. This typically involves generating API keys and configuring webhooks for real-time message updates.

3. Retrieve Message Details: Once integrated, you can use the service provider's APIs to fetch detailed information about SMS messages. This usually involves making HTTP requests to the provider’s endpoint with appropriate authentication headers. The response will contain comprehensive details such as:

   • Message SID (unique identifier for the message)
   • From (sender phone number)
   • To (recipient phone number)
   • Body (message content)
   • Status (delivery status, e.g., delivered, undelivered)
   • Date Created (timestamp of when the message was sent)
   • Date Updated (timestamp of any updates to the message status)

Example API Request using Twilio

curl -X GET 'https://api.twilio.com/2010-04-01/Accounts/your_account_sid/Messages/your_message_sid.json' \
--data-urlencode 'SubaccountSid=your_subaccount_sid' \
-u your_account_sid:your_auth_token

This request will return a JSON object containing all the details of the specified SMS message.

Best Practices

• Regularly Back Up Data: Ensure that you regularly back up your messaging data to prevent loss and maintain a record of all communications.
• Comply with Regulations: Be aware of and comply with relevant data protection regulations, such as GDPR or CCPA, when handling SMS message details.
• Use Secure Connections: Always use secure (HTTPS) connections when accessing or transmitting message details to protect sensitive information.

By following these steps and best practices, businesses can effectively manage and retrieve the details of SMS messages within WhatsApp, enhancing their communication capabilities and customer service quality.