How to send a message through WhatsApp Business - briefly?
To send a message using WhatsApp Business, first open the app on your device. Then, tap on the "New Message" icon and enter the recipient's phone number or select from your contacts list. Type your message in the text field and press the send button to deliver it.
How to send a message through WhatsApp Business - in detail?
Sending messages via WhatsApp Business offers a streamlined and efficient way for businesses to communicate with their customers. This platform is specifically designed to cater to the needs of companies, providing features that enhance customer engagement and support. Here’s a detailed guide on how to send a message through WhatsApp Business:
Firstly, ensure you have the WhatsApp Business app installed on your device. If not, download it from the Google Play Store or Apple App Store. Once installed, open the app and follow these steps:
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Set Up Your Profile:
- Open WhatsApp Business and tap on the three dots in the top right corner to access the menu.
- Select "Settings" and then navigate to "Business settings."
- Here you can set your business name, description, and a profile picture that represents your brand.
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Create or Add Contacts:
- To send a message, you need contacts in your address book. You can add contacts manually by tapping on the “New Contact” icon at the bottom right corner of the screen.
- Alternatively, if you have an existing contact list from your personal WhatsApp account or other sources, you can import them into WhatsApp Business.
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Compose a Message:
- Tap on the "New Chat" icon (usually represented by a pencil) at the bottom right of the screen.
- Select the contact you wish to message from your contacts list or use the search bar to find them quickly.
- In the text box, type your message. WhatsApp Business allows for various types of content: text, images, videos, documents, and even location sharing.
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Use Message Templates (Optional):
- WhatsApp Business provides a feature called "Message Templates" which can be used to send notifications to customers. These templates are pre-approved by WhatsApp and offer a standardized way to communicate important information.
- To use a template, navigate to the "Business tools" section in your settings, then select "Templates." Choose an approved template and customize it with the necessary details before sending.
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Send the Message:
- Once you have composed your message or selected a template, tap on the "Send" button (usually represented by an arrow).
- The message will be sent to the recipient immediately, provided they are connected to the internet. A single check mark indicates that the message has been sent from your device; two check marks mean it has been delivered to the recipient's phone.
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Track Message Status:
- WhatsApp Business allows you to track the status of your messages. You can see if a message is sent, delivered, or read by looking at the icons next to each message in your chat history.
- For bulk messages or notifications, use the "Broadcasts" feature under “Business tools.” This allows you to send the same message to multiple contacts simultaneously and monitor their delivery statuses from a single dashboard.
By following these steps, businesses can effectively leverage WhatsApp Business to maintain strong communication channels with their customers. The platform's features ensure that messages are delivered promptly and reliably, enhancing overall customer satisfaction and engagement.