How to set up a greeting in WhatsApp - briefly?
To set up a custom greeting message on WhatsApp Business API, you need to configure your business profile by selecting the "Greeting Message" option and entering your desired text. This feature is designed to welcome new users and provide essential information about your services.
How to set up a greeting in WhatsApp - in detail?
To set up a greeting in WhatsApp, you need to follow several detailed steps. This feature is particularly useful for businesses and organizations that want to provide a professional and automated response to incoming messages. Here’s how you can do it:
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Create or Use an Existing Business Account: If you don't already have a WhatsApp Business account, you need to create one. This type of account is designed specifically for businesses and includes features like greetings. If you already have a business account, proceed to the next step.
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Access the Greeting Settings: Open your WhatsApp Business app on your phone. Go to the menu by tapping on the three dots in the top right corner (for Android) or the bottom right corner (for iOS). From there, navigate to "Business tools" and select "Greeting message."
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Configure Your Greeting Message: You have two main options for setting up a greeting: an initial response when someone messages you for the first time and a default reply for any subsequent messages.
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First Contact Message: This is the message that new users will see when they contact your business for the first time. It’s important to make this message welcoming and informative, providing essential details about your business hours, services, or how to proceed with their inquiry.
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Default Reply: This message appears whenever someone contacts you after the initial conversation. You can set it up to acknowledge receipt of the message and provide information on when they can expect a response.
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Customize Your Messages: Tailor your greeting messages to reflect your brand’s voice and personality. Ensure that the language is professional and friendly, making customers feel valued and appreciated. You might include links to your website or other resources that could be helpful for them.
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Set Up Away Messages (Optional): While not strictly a greeting, setting up away messages can enhance the customer experience. These messages are sent when you’re unable to respond immediately, such as outside of business hours. You can find this option in the same "Business tools" menu under "Away message."
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Test Your Greetings: Before finalizing your greeting messages, it’s a good idea to test them. Send a message to your own number from a different device to see how the automated responses look and feel. Make any necessary adjustments to ensure they are clear and effective.
By following these steps, you can effectively set up greetings in WhatsApp that will enhance your business’s communication with customers, providing them with prompt and professional responses.