I am not receiving calls on WhatsApp, what should I do - briefly?
If you are not receiving calls on WhatsApp, first ensure that your internet connection is stable and reliable. Additionally, check if your device's operating system and the WhatsApp application itself are up to date.
I am not receiving calls on WhatsApp, what should I do - in detail?
If you are experiencing issues with receiving calls on WhatsApp, there are several steps you can take to troubleshoot and resolve the problem. Here’s a detailed guide to help you:
Check Your Internet Connection
A stable internet connection is crucial for making and receiving calls on WhatsApp. Ensure that your device is connected to a strong Wi-Fi or mobile data network. You can try switching between different networks to see if the issue persists.
Update WhatsApp
Outdated versions of WhatsApp may have bugs or compatibility issues that prevent calls from being received. Make sure you have the latest version of WhatsApp installed on your device:
- Open the Google Play Store (for Android) or the App Store (for iOS).
- Search for "WhatsApp" and check if there are any updates available.
- If an update is available, tap the “Update” button to install it.
Verify Your Phone Number
Ensure that your phone number is correctly registered with WhatsApp:
- Open WhatsApp and go to "Settings."
- Tap on "Account."
- Check if your phone number is listed correctly under "Your phone number."
Restart Your Device
Sometimes, simply restarting your device can resolve connectivity issues. Turn off your device and wait for a few minutes before turning it back on.
Clear WhatsApp Cache (Android Only)
Clearing the cache can help resolve minor glitches:
- Go to "Settings" on your Android device.
- Tap on "Apps" or "Application Manager."
- Find and select WhatsApp from the list of apps.
- Tap on "Storage & Cache."
- Click on "Clear Cache."
Reset Network Settings
Resetting network settings can help resolve any connectivity issues:
- Go to "Settings" on your device.
- Search for and select “Network & Internet” (Android) or “General > Reset” (iOS).
- Tap on "Reset Wi-Fi, mobile data, Bluetooth."
- Confirm the reset by following the prompts.
Check WhatsApp Call Blocking Settings
Ensure that your device’s call blocking settings are not interfering with WhatsApp calls:
- Go to "Settings" on your device.
- Search for and select “Call Settings” or “Phone.”
- Look for any options related to call blocking or call forwarding.
- Make sure that WhatsApp is not blocked or forwarded incorrectly.
Contact WhatsApp Support
If you’ve tried all the above steps and are still unable to receive calls, it may be necessary to contact WhatsApp support for further assistance:
- Open WhatsApp on your device.
- Go to "Settings" > "Help."
- Tap on "Contact Us" or a similar option.
- Follow the prompts to submit a request or start a chat with a support representative.
By following these steps, you should be able to identify and resolve the issue preventing you from receiving calls on WhatsApp.