What is a WhatsApp Business account and how do you create one - briefly?
A WhatsApp Business account is designed to help businesses communicate more effectively with their customers. To create one, download the WhatsApp Business app, enter your business phone number, and follow the setup instructions.
What is a WhatsApp Business account and how do you create one - in detail?
A WhatsApp Business account is designed to help small businesses communicate more effectively with their customers, build relationships, and grow their business using the popular messaging platform. This specialized account type offers unique features tailored to the needs of businesses, such as quick replies, greeting messages, and away messages. It also allows businesses to create a business profile that includes essential information like business description, email address, and website URL.
Creating a WhatsApp Business account is straightforward and can be done in just a few steps. Here's how you can set up your account:
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Download the WhatsApp Business app: First, download and install the WhatsApp Business app from the Google Play Store or Apple App Store. This app is specifically designed for businesses and offers features not available on the standard WhatsApp Messenger.
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Verify your phone number: Open the WhatsApp Business app and follow the prompts to verify your business's phone number. You will receive a verification code via SMS, which you need to enter into the app to complete the process.
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Create your business profile: After verifying your phone number, you will be prompted to set up your business profile. Here, you can add important details such as your business name, category (e.g., retailer, restaurant), email address, and website URL. This information will help customers understand more about your business at a glance.
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Set up quick replies: Quick replies allow you to save and reuse messages you frequently send to customers. To set this up, go to the menu (three dots in the top right corner) and select "Business tools" > "Quick replies." Here, you can add common responses and assign them shortcuts for quick access.
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Create greeting and away messages: Greeting messages are automatically sent when a customer first messages your business or after 14 days of inactivity. Away messages inform customers that you're currently unavailable to respond. To set these up, go to "Business tools" > "Greeting message" or "Away message."
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Start communicating with your customers: With your WhatsApp Business account set up, you can now begin messaging your customers directly from the app. Use this opportunity to provide excellent customer service, share updates about your products and services, and build lasting relationships with your clients.
By creating a WhatsApp Business account, you gain access to powerful tools that can enhance your business communications, improve customer satisfaction, and drive growth for your company.