What to do if WhatsApp crashes during a call - briefly?
If WhatsApp crashes during a call, first try restarting the app. If that doesn't work, clear the app's cache and data, then reinstall WhatsApp if necessary.
What to do if WhatsApp crashes during a call - in detail?
If WhatsApp crashes during a call, it can be frustrating and disruptive, especially when you are engaged in an important conversation. Here are some detailed steps you can take to resolve the issue:
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Check Your Internet Connection: A weak or unstable internet connection is often the culprit behind app crashes. Make sure your Wi-Fi or mobile data connection is stable. You can try switching between different networks to see if that resolves the problem.
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Restart WhatsApp: Close the WhatsApp application completely and then reopen it. This simple step can often resolve temporary glitches. On Android, you can do this by going to Settings > Apps > WhatsApp > Force Stop. On iOS, double-click the Home button, find WhatsApp, and swipe up to close it.
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Restart Your Device: Sometimes, a simple restart of your device can fix the problem. Turn off your phone and then turn it back on. This can clear out any temporary issues that might be causing the crash.
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Update WhatsApp: Ensure you are using the latest version of WhatsApp. Outdated versions may have bugs that cause crashes. Go to the App Store (iOS) or Google Play Store (Android), search for WhatsApp, and check if there is an update available.
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Clear Cache and Data (Android only): If you are using an Android device, clearing the cache and data of WhatsApp can sometimes resolve crashing issues. Go to Settings > Apps > WhatsApp > Storage & cache > Clear Cache and Clear Data. Note that clearing data will delete your messages and other data within the app, so consider backing up your conversations before doing this.
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Reinstall WhatsApp: If the above steps do not work, try uninstalling and then reinstalling WhatsApp. This can fix any corrupted files that might be causing the crash. Remember to back up your chats before uninstalling.
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Check for System Updates: Ensure your device's operating system is up-to-date. Sometimes, system updates include important fixes that can prevent apps from crashing.
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Contact WhatsApp Support: If you have tried all the above steps and are still experiencing issues, it might be time to contact WhatsApp support. Provide them with details about your device, operating system version, and any error messages you received. They may offer additional troubleshooting steps or report the issue to their development team for further investigation.
By following these detailed steps, you can often resolve issues when WhatsApp crashes during a call, ensuring that your conversations remain uninterrupted.