What to write in an WhatsApp autoresponder - briefly?
In your WhatsApp autoresponder, it's best to keep the message brief and informative. Acknowledge receipt of the message and provide an estimated response time to manage expectations effectively.
What to write in an WhatsApp autoresponder - in detail?
An effective WhatsApp autoresponder can significantly enhance customer communication and engagement. Here are some key elements to consider when crafting your message:
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Greeting: Start with a warm and professional greeting to set the tone for the interaction. For example, "Hello! Thank you for reaching out."
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Acknowledgment of Receipt: Inform the user that their message has been received. This can be as simple as, "We have received your message and will get back to you shortly."
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Response Time: Provide an estimated time frame for when they can expect a response. For instance, "Please allow us up to 24 hours to respond."
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Alternative Contact Methods: If the issue is urgent, suggest alternative ways to contact your business, such as email or phone number. You might say, "For urgent matters, please call us at +1234567890 or email [email protected]."
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FAQ Link: If applicable, include a link to your frequently asked questions (FAQ) page. This can help users find immediate answers to common queries. For example, "For quick answers, please visit our FAQ page: [link]"
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Personal Touch: Personalizing the message can make it feel more genuine and less automated. You could include something like, "Our team is here to assist you."
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Closing Remarks: End with a polite closing statement. For example, "Thank you for your patience and understanding."
Here’s an example that incorporates all these elements:
"Hello! Thank you for reaching out. We have received your message and will get back to you shortly. Please allow us up to 24 hours to respond. For urgent matters, please call us at +1234567890 or email [email protected]. For quick answers, please visit our FAQ page: [link]. Our team is here to assist you. Thank you for your patience and understanding."
By including these details in your WhatsApp autoresponder, you can ensure that users feel valued and informed, even when you're not immediately available to respond.