WhatsApp asks to update, but the update doesn’t install and the app won’t open. What should I do - briefly?
If WhatsApp is prompting you for an update but the update isn't installing and the app won't open, try force-closing the app and then restarting your device. If the issue persists, consider uninstalling and reinstalling WhatsApp from the Google Play Store or App Store.
WhatsApp asks to update, but the update doesn’t install and the app won’t open. What should I do - in detail?
If WhatsApp is prompting you to update but the update fails to install and the app refuses to open, there are several steps you can take to resolve this issue.
Step 1: Clear Cache and Data
Clearing the cache and data for WhatsApp can often resolve issues related to updates and app functionality. Here’s how you can do it:
- Go to Settings: Open your device settings.
- Find Apps: Navigate to the "Apps" or "Applications" section.
- Select WhatsApp: Find WhatsApp in the list of installed apps.
- Clear Cache and Data: Tap on "Storage" (or a similar option), then select "Clear Cache". If this doesn't work, try tapping "Clear Data". Note that clearing data will delete your messages and media, so ensure you have backups if necessary.
Step 2: Check for System Updates
Sometimes, system updates are required for apps to function correctly. Ensure your device operating system is up-to-date:
- Go to Settings: Open your device settings.
- Find System Updates: Navigate to the "System" or "About phone" section.
- Check for Updates: If there are any updates available, follow the prompts to install them.
Step 3: Reinstall WhatsApp
If clearing cache and data didn’t work, you might need to reinstall WhatsApp:
- Uninstall WhatsApp: Go to your device settings, find WhatsApp under "Apps", and select "Uninstall".
- Download WhatsApp Again: Visit the Google Play Store (or Apple App Store for iOS users) and download WhatsApp again.
- Reopen WhatsApp: Open WhatsApp after it has been reinstalled. It should prompt you to set up the app again, and this time the update might install successfully.
Step 4: Check Storage Space
Insufficient storage space can prevent updates from installing. Ensure your device has enough free space:
- Go to Settings: Open your device settings.
- Check Storage: Navigate to "Storage" or a similar section to see how much space is available.
- Free Up Space: If necessary, delete unnecessary files, apps, or media to create more storage space.
Step 5: Restart Your Device
A simple restart can sometimes resolve app-related issues:
- Hold the Power Button: Press and hold the power button until the power options appear.
- Restart: Select "Restart" (or a similar option) to reboot your device.
Step 6: Contact Support
If none of the above steps work, it might be time to contact WhatsApp support or consult their help center for further assistance:
- Visit WhatsApp Help Center: Go to the official WhatsApp website and navigate to their help section.
- Contact Support: Use the available options to get in touch with a support representative who can provide more specific guidance based on your issue.
By following these detailed steps, you should be able to resolve the issue of WhatsApp not updating or opening correctly.