WhatsApp does not restore from backup, what to do?

WhatsApp does not restore from backup, what to do - briefly?

If WhatsApp is not restoring from a backup, it's crucial to ensure that your device meets the necessary requirements for restoration. This includes having sufficient storage space and an active internet connection. Additionally, make sure that you are using the latest version of both WhatsApp and your operating system.

WhatsApp does not restore from backup, what to do - in detail?

If you're having trouble restoring your WhatsApp chat history from a backup, there are several steps you can take to resolve the issue. Here is a detailed guide to help you through the process:

Verify Backup Availability

First, ensure that there is an available backup for restoration. WhatsApp automatically backs up chats and media to Google Drive or iCloud, depending on your device.

  • For Android users: Check if your chats are backed up by going to WhatsApp > Settings > Chats > Chat Backup. Here you can see the last backup date and size.
  • For iOS users: Go to Settings > Chats > Chat Backup to verify the availability of a backup.

Check Storage Space

Make sure there is enough storage space on your device to accommodate the restored data. Both Android and iOS devices require sufficient free space for the restoration process.

Update WhatsApp

Ensure that you are using the latest version of WhatsApp. Outdated versions can sometimes cause issues with restoring backups.

  • For Android: Go to the Google Play Store and search for WhatsApp. If an update is available, tap "Update".
  • For iOS: Open the App Store, search for WhatsApp, and if there's an update available, tap "Update".

Uninstall and Reinstall WhatsApp

If updating doesn’t resolve the issue, try uninstalling and then reinstalling WhatsApp. This can help fix any corrupted files that might be causing the problem.

  1. Uninstall WhatsApp from your device.
  2. Go to the Google Play Store (for Android) or App Store (for iOS) and download WhatsApp again.
  3. Reinstall the app and follow the on-screen instructions to set it up.

Restore from Backup

Once you have verified the backup, ensured sufficient storage space, updated WhatsApp, and reinstalled the app if necessary, proceed with restoring the backup:

  1. Open WhatsApp.
  2. You will be prompted to restore your chat history. Tap "Restore".
  3. Wait for the restoration process to complete. The time it takes depends on the size of your backup and the speed of your internet connection.

Check Internet Connection

A stable internet connection is crucial for restoring backups. Ensure that you are connected to Wi-Fi or a reliable mobile data network throughout the process.

Clear Cache (Android Only)

If you’re on an Android device, clearing the cache can sometimes resolve issues with backup restoration:

  1. Go to Settings > Apps > WhatsApp.
  2. Tap "Storage & Cache".
  3. Select "Clear Cache" and confirm.

Contact Support

If you have tried all the above steps and are still unable to restore your WhatsApp backup, it’s recommended to contact WhatsApp support for further assistance:

  1. Open WhatsApp.
  2. Go to Settings > Help > Contact Us.
  3. Follow the prompts to describe your issue and submit a request.

By following these detailed steps, you should be able to resolve most issues related to restoring WhatsApp backups.