WhatsApp doesn't accept calls in sleep mode. What should I do - briefly?
If you are unable to receive WhatsApp calls while your device is in sleep mode, you can resolve this issue by adjusting your phone's settings. Specifically, ensure that WhatsApp has the necessary permissions to function properly even when your device is inactive.
WhatsApp doesn't accept calls in sleep mode. What should I do - in detail?
If you're experiencing issues with WhatsApp not accepting calls while your device is in sleep mode, there are several steps you can take to resolve the problem.
Firstly, ensure that your device's power-saving or battery optimization settings are not interfering with WhatsApp’s functionality. These settings can sometimes restrict background activities of apps, which might be preventing WhatsApp from receiving calls. To adjust these settings:
- Open the Settings app on your device.
- Navigate to Battery > Battery Optimization (or Power Saving Mode).
- Find WhatsApp in the list of apps and set it to "Don't optimize" or disable any power-saving restrictions for the app.
Next, check if Do Not Disturb mode is enabled on your device. This feature can silence notifications and calls from coming through, which could be why you’re not receiving WhatsApp calls. To turn off Do Not Disturb:
- Open the Settings app.
- Go to Sound > Do Not Disturb.
- Ensure that the mode is turned off or set to a schedule that allows calls during your sleep time.
Additionally, verify that your device’s network settings are configured correctly. WhatsApp requires an active internet connection to make and receive calls. If your Wi-Fi or mobile data connection is weak or unstable, you might face issues with call reception. To ensure a stable connection:
- Connect to a reliable Wi-Fi network if available.
- Check your mobile data settings to make sure they are enabled and that you have sufficient data allowance.
- Restart your device to refresh the network connections.
Another important step is to update WhatsApp to the latest version. Software updates often include bug fixes and performance improvements that can resolve issues with call functionality. To update WhatsApp:
- Open the Google Play Store or Apple App Store on your device.
- Search for WhatsApp and check if there are any available updates.
- Download and install the update.
Finally, consider checking if your device’s operating system is up to date. System updates can also address compatibility issues that might be affecting app performance. To update your OS:
- Open the Settings app.
- Navigate to System > System Update (or a similar option depending on your device).
- Check for and install any available updates.
By following these detailed steps, you should be able to resolve the issue of WhatsApp not accepting calls while your device is in sleep mode. If the problem persists after attempting these solutions, it may be beneficial to contact WhatsApp support or consult with a technical expert for further assistance.