WhatsApp doesn't send messages even though there is internet connection, what should I do - briefly?
If WhatsApp isn't sending messages despite an active internet connection, try restarting the app or your device. Additionally, ensure that your phone number is verified and that you have the latest version of WhatsApp installed.
WhatsApp doesn't send messages even though there is internet connection, what should I do - in detail?
If WhatsApp is not sending messages despite an active internet connection, several troubleshooting steps can be taken to resolve the issue.
Firstly, ensure that your phone's date and time settings are correct. Incorrect date and time can lead to issues with message delivery. To check this on an Android device, go to Settings > System > Date & Time, and ensure the option 'Automatic date & time' is enabled. On iOS devices, navigate to Settings > General > Date & Time, and make sure 'Set Automatically' is turned on.
Secondly, verify that WhatsApp has the necessary permissions to function properly. On Android devices, go to Settings > Apps & notifications > WhatsApp, and ensure that all permissions (contacts, storage, SMS) are enabled. For iOS users, navigate to Settings > WhatsApp, and make sure 'Contacts', 'Photos', and 'Microphone' permissions are granted.
Thirdly, check for any software updates for both your operating system and the WhatsApp application. Outdated software can sometimes cause compatibility issues. For Android devices, go to Settings > System > System Update to check for OS updates, and visit the Google Play Store to update WhatsApp. On iOS devices, go to Settings > General > Software Update for OS updates, and the App Store for WhatsApp updates.
Fourthly, consider clearing the cache of the WhatsApp application. Clearing the cache can resolve issues related to temporary data that might be causing the problem. For Android users, this can be done by going to Settings > Apps & notifications > WhatsApp > Storage & Cache > Clear Cache. On iOS devices, there is no direct way to clear the cache, but you can uninstall and then reinstall WhatsApp, which will have a similar effect.
Fifthly, if none of the above steps work, try deleting and reinstalling the WhatsApp application. This process will remove any corrupted files that might be causing the issue. Before doing so, make sure to back up your chat history to avoid data loss. On Android devices, go to Settings > Apps & notifications > WhatsApp > Uninstall. For iOS users, press and hold the WhatsApp icon until it jiggles, then tap the 'x' to delete the app.
Lastly, if after trying all these steps the issue persists, consider contacting WhatsApp support or checking their official website for additional troubleshooting tips specific to your device model and software version. WhatsApp support can provide more personalized assistance and help identify any underlying issues that might be causing the problem.