Why are calls not going through in WhatsApp but messages are - briefly?
There could be several reasons why WhatsApp calls are not going through while messages are. Common issues include network connectivity problems, insufficient data or Wi-Fi signal strength, or software glitches that may affect the calling feature specifically. Additionally, if the recipient's device is in airplane mode, calls will not go through even if messaging is enabled.
Why are calls not going through in WhatsApp but messages are - in detail?
There could be several reasons why your calls are not going through on WhatsApp while messages are, even though both services use the same internet connection. Here's a detailed look at some of the most common causes:
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Network Connectivity Issues: WhatsApp requires a stable internet connection to make voice and video calls. Even if your messages are going through, the call might fail due to insufficient bandwidth or unstable network conditions. To ensure smooth calling, try switching from Wi-Fi to mobile data or vice versa.
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Outdated App Version: Using an outdated version of WhatsApp can lead to various issues, including failed calls. Make sure you have the latest version installed by checking the Google Play Store or Apple App Store for updates.
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Insufficient Permissions: WhatsApp requires certain permissions to function properly. If you've denied these permissions, it can cause problems with calling. To check and grant necessary permissions, go to your device settings and navigate to 'Apps' > 'WhatsApp' > 'Permissions'.
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Blocked Contacts or Account: You might have blocked the contact you're trying to call, or they may have blocked you. Additionally, if your account has been temporarily restricted or banned, you won't be able to make calls. Check your block list and ensure your account is in good standing.
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Poor Signal Strength: Even though WhatsApp uses internet data for calls, a weak mobile signal can still affect call quality and connectivity. Try moving to an area with better signal strength or use Wi-Fi calling if available.
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Server Issues: Sometimes, the problem might not be on your end but rather due to server issues at WhatsApp's side. You can check the status of WhatsApp servers using third-party websites that monitor their availability. If there's an ongoing outage, you'll have to wait until it's resolved.
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Device Compatibility: Not all devices support WhatsApp calling features. Ensure that both your and the recipient's device meet the necessary requirements for voice and video calls.
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Calling Features Disabled: In some cases, users might have disabled calling features within the app settings. To check this, go to 'WhatsApp' > 'Settings' > 'Account' > 'Privacy'. Ensure that the 'Nobody', 'My Contacts', or 'Everyone' option is selected for voice calls and video calls.
By considering these factors, you should be able to pinpoint the reason why your WhatsApp calls are not going through and take appropriate action to resolve the issue.