How to connect Bitrix24 with WhatsApp?

How to connect Bitrix24 with WhatsApp - briefly?

To integrate Bitrix24 with WhatsApp, you can use a third-party service like Twilio or 360 Dialogs. These services provide APIs that allow you to send and receive messages directly from your Bitrix24 account. This integration enhances your customer communication capabilities by leveraging the widespread usage of WhatsApp.

How to connect Bitrix24 with WhatsApp - in detail?

To connect Bitrix24 with WhatsApp, you need to follow a series of detailed steps that ensure seamless integration between the two platforms. This process is crucial for enhancing customer communication and streamlining business operations.

Firstly, you should be aware that integrating Bitrix24 with WhatsApp can significantly improve your customer support and sales processes. By connecting these two platforms, you enable automatic forwarding of messages from WhatsApp to Bitrix24, allowing for efficient management of all communication channels from a single interface.

To begin the integration process, you need to use an intermediary service called "Twilio." Twilio is a cloud communications platform that allows developers to build, scale, and operate real-time communications within software applications. Here are the detailed steps to connect Bitrix24 with WhatsApp using Twilio:

  1. Create a Twilio Account:

    • Visit the Twilio website (www.twilio.com) and sign up for an account if you don't have one already.
    • Once registered, log in to your Twilio dashboard.

  2. Set Up a WhatsApp Sender:

    • In the Twilio Console, navigate to the "Programmable Messaging" section.
    • Click on "WhatsApp" and then select "Senders & Numbers."
    • Follow the prompts to request a WhatsApp sender. This process may involve verifying your business and providing necessary documentation.

  3. Configure Webhooks:

    • In the Twilio Console, go to the "Programmable Messaging" section again.
    • Click on "WhatsApp" and then select "Webhooks."
    • Set up a webhook URL that will forward messages from WhatsApp to Bitrix24. This URL should point to your server or use a service like Zapier to handle the message forwarding.

  4. Create an Application on Bitrix24:

    • Log in to your Bitrix24 account and navigate to the "Applications" section.
    • Click on "Add application" and choose the type of application you want to create (e.g., webhook or API integration).

  5. Configure the Integration:

    • In the application settings, provide the necessary details such as the Twilio Account SID, Auth Token, and the phone number associated with your WhatsApp sender.
    • Set up the endpoints to receive messages from Twilio and send responses back to WhatsApp users.

  6. Test the Integration:

    • Send a test message from WhatsApp to ensure that it is correctly forwarded to Bitrix24.
    • Verify that you can respond to the message from within Bitrix24, and the response is delivered back to the WhatsApp user.

By following these steps, you can successfully connect Bitrix24 with WhatsApp, enabling your business to manage customer communications more effectively. This integration not only enhances customer support but also allows for better tracking and analysis of interactions, ultimately leading to improved customer satisfaction and operational efficiency.