How to link WhatsApp Business to Facebook - briefly?
To link WhatsApp Business to Facebook, you need to have both a WhatsApp Business account and a Facebook Page for your business. Once these are set up, go to the Meta Business Suite, select your Facebook Page, and follow the prompts to connect your WhatsApp Business account. This process allows you to manage your messages from both platforms in one place.
How to link WhatsApp Business to Facebook - in detail?
To successfully link WhatsApp Business to Facebook, follow these detailed steps:
- Ensure Compliance with WhatsApp's Commerce Policy: Before proceeding, ensure that your business complies with WhatsApp's Commerce Policy. This policy outlines the types of messages you can send and the industries that are eligible for the WhatsApp Business API.
- Set Up a Facebook Page: If you haven't already, create a Facebook Page for your business. This page will serve as the bridge between WhatsApp Business and Facebook. Ensure that the page is published and has all necessary information filled out.
- Create a WhatsApp Business Account: Download and install the WhatsApp Business app on your mobile device. Follow the prompts to create an account using your business phone number. If you already have a WhatsApp Business account, you can skip this step.
- Access Your Facebook Page Settings: Log in to your Facebook account and navigate to your business page. Click on "Settings" at the top of the page.
- Connect to WhatsApp: In the General settings section, look for an option that says "WhatsApp" or something similar. Click on this option. You may be prompted to log in again for security reasons.
- Verify Your Phone Number: Enter your business phone number when prompted. Facebook will send a verification code to this number via SMS. Enter the code in the provided field to verify your phone number.
- Select Messaging Option: After verifying your phone number, you will be given the option to choose how you want to manage your WhatsApp messages. You can either use the WhatsApp Business app on your mobile device or integrate with a third-party service that supports the WhatsApp Business API.
- Connect Your WhatsApp Account: If you chose to use the WhatsApp Business app, follow the prompts to connect your account. This may involve scanning a QR code or entering a code into the app. If you chose to integrate with a third-party service, follow their specific instructions for connecting your WhatsApp account.
- Test Your Connection: Once connected, test the integration by sending a message from your Facebook Page to your WhatsApp Business account and vice versa. Ensure that messages are being delivered correctly in both directions.
- Configure Message Templates (Optional): For businesses using the WhatsApp Business API, consider configuring message templates. These templates allow you to send notifications to customers, such as order confirmations or appointment reminders.
By following these steps, you can effectively link your WhatsApp Business account to your Facebook Page, enabling seamless communication with your customers across both platforms.