I can't hear the other person on WhatsApp, what should I do?

I can't hear the other person on WhatsApp, what should I do - briefly?

If you cannot hear the other person on WhatsApp, first ensure that your device's volume is turned up and not muted. Additionally, check if there are any network connectivity issues by trying to make a call or send a message using another app.

I can't hear the other person on WhatsApp, what should I do - in detail?

If you're unable to hear the other person during a WhatsApp call, there are several steps you can take to troubleshoot and resolve the issue:

1. Check Your Internet Connection: A stable internet connection is crucial for clear communication on WhatsApp. Ensure that your Wi-Fi or mobile data connection is strong and uninterrupted. You can try switching between different networks (Wi-Fi, 4G, 5G) to see if the problem persists.
2. Update WhatsApp: Make sure you are using the latest version of WhatsApp. Outdated versions may have bugs that affect audio quality or cause connectivity issues. You can update WhatsApp through the Google Play Store or Apple App Store, depending on your device.
3. Check Your Device's Audio Settings: Sometimes, the issue might be related to your device's audio settings rather than WhatsApp itself. Ensure that the volume is turned up and not muted. You can also try adjusting the equalizer settings if available on your device.
4. Restart Your Device: A simple restart can often resolve minor glitches and improve overall performance. This step may help in restoring audio functionality during WhatsApp calls.

5. Clear WhatsApp Cache: Over time, cached data can accumulate and cause issues with app performance. Clearing the cache for WhatsApp can help resolve audio problems. To do this:

   • On Android: Go to Settings > Apps > WhatsApp > Storage & Cache > Clear Cache.
   • On iOS: Unfortunately, iOS does not allow users to clear app cache directly. However, you can delete and reinstall the app, which will effectively clear the cache.
6. Check for Software Updates: Ensure your device's operating system is up to date. Software updates often include improvements and bug fixes that can enhance app performance and stability.
7. Use Headphones: If the built-in speakers or microphone of your device are causing issues, try using headphones with a microphone. This can help improve audio quality and reduce background noise.
8. Contact WhatsApp Support: If none of the above steps resolve the issue, it might be a more complex problem that requires assistance from WhatsApp support. You can reach out to them through the app by going to Settings > Help > Contact Us.

By following these detailed steps, you should be able to identify and rectify the issue preventing you from hearing the other person during WhatsApp calls.