I updated WhatsApp and it stopped working - what should I do - briefly?
If you've recently updated WhatsApp and it has stopped working, try restarting your device or reinstalling the app. If the problem persists, contact WhatsApp support for further assistance.
I updated WhatsApp and it stopped working - what should I do - in detail?
If you've recently updated WhatsApp and the app has stopped working, there are several steps you can take to troubleshoot the issue:
- Check for Updates: Ensure that your device's operating system is up-to-date. Sometimes, compatibility issues arise when the OS is outdated. Go to your device's settings and check for any available updates.
- Restart Your Device: A simple restart can often resolve minor glitches. Turn off your device, wait a few seconds, and then turn it back on. Try opening WhatsApp again after the restart.
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Clear App Cache and Data: Clearing the cache and data for WhatsApp can help resolve issues caused by corrupted files. Here's how to do it:
- Open your device's Settings app.
- Go to Apps & notifications (or a similar option).
- Find and tap on WhatsApp.
- Tap on Storage & cache.
- Clear the cache first, then clear the storage data if the issue persists. Note that clearing data will delete your chat history, so consider backing up your chats before doing this.
- Reinstall WhatsApp: If clearing the cache and data didn't work, try uninstalling and then reinstalling WhatsApp from the Google Play Store or Apple App Store. This can help fix issues caused by incomplete updates or corrupted files.
- Check Your Internet Connection: Ensure that your device is connected to a stable internet connection, as WhatsApp requires an active data or Wi-Fi connection to function properly. Try using another app that requires the internet to see if the issue is with your connection.
- Verify Your Phone Number: Sometimes, issues can arise due to problems with your phone number verification. Go to WhatsApp's settings and verify your phone number again. Make sure you enter the correct country code and phone number.
- Contact WhatsApp Support: If none of the above solutions work, it might be a good idea to contact WhatsApp support for further assistance. You can reach out to them through their official website or social media channels. Be prepared to provide details about your device, operating system version, and the specific issue you're experiencing.
By following these steps, you should be able to resolve most issues that arise after updating WhatsApp.