Why don't incoming calls go through on WhatsApp on iPhone - briefly?
Incoming calls may not go through on WhatsApp on an iPhone due to several reasons, including internet connectivity issues, outdated app versions, or restrictions set by Apple or the user's network provider. To resolve this, ensure your iPhone is connected to a stable Wi-Fi or cellular data network and that both WhatsApp and iOS are up to date. Additionally, check if any relevant settings on your device have been altered.
Why don't incoming calls go through on WhatsApp on iPhone - in detail?
There could be several reasons why incoming calls are not going through on WhatsApp on your iPhone. Here are some of the most common issues and their potential solutions:
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Internet Connectivity: WhatsApp calls, including video and voice calls, rely heavily on a stable internet connection. If your iPhone is connected to Wi-Fi, ensure that the network is strong and reliable. If you're using mobile data, check if your data plan allows for VoIP (Voice over Internet Protocol) calls, as some carriers may block or restrict this service.
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WhatsApp Version: Ensure that both you and the person trying to call you have the latest version of WhatsApp installed on your iPhones. Outdated versions can sometimes cause compatibility issues that prevent calls from going through.
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Call Blocking: If someone has blocked your number, they won't be able to receive your calls. However, if you're having trouble receiving calls from multiple people, this is unlikely to be the issue. To check if a specific contact has blocked you, try sending them a message. If it fails to deliver or shows only one tick (indicating that it hasn't been delivered), they may have blocked your number.
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iPhone Settings: Sometimes, the issue might not lie with WhatsApp but with your iPhone settings. Ensure that your iPhone is not in Airplane Mode, as this will disable all wireless connections, including Wi-Fi and mobile data. Also, check if Do Not Disturb (DND) mode is enabled, as this can silence incoming calls and notifications.
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WhatsApp Call Settings: Within WhatsApp itself, there are settings that could affect incoming calls. Go to 'Settings' > 'Account' > 'Privacy', and make sure that your call settings aren't too restrictive. Also, check if you have enabled call forwarding, as this can sometimes cause issues with incoming calls.
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WhatsApp Server Issues: Sometimes, the problem might not be on your end but with WhatsApp's servers. If WhatsApp is experiencing server issues or maintenance, it could affect your ability to make and receive calls. You can check for any ongoing issues by visiting WhatsApp's official status page or checking their Twitter account for updates.
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iPhone Restart: If none of the above solutions work, try restarting your iPhone. This can often resolve minor software glitches that might be causing the issue. To restart, press and hold either the volume button or the side button until the 'slide to power off' option appears, then slide to turn off your iPhone. Wait for about 30 seconds before turning it back on.
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Reinstall WhatsApp: If the problem persists, consider deleting and reinstalling WhatsApp. Before you do this, make sure to backup your chat history, as reinstalling will delete all of your messages. To uninstall, press and hold the WhatsApp icon until it jiggles, then tap the 'x' that appears. To reinstall, go to the App Store, search for WhatsApp, and tap 'Get', then 'Install'.
If you've tried all of these solutions and are still having trouble with incoming calls on WhatsApp, it might be a good idea to contact WhatsApp support or Apple Support for further assistance.