WhatsApp doesn't show who is calling. What should I do - briefly?
If WhatsApp isn't displaying the caller's name, you can check your internet connection and ensure that both parties have each other saved in their phone contacts. Additionally, updating the app to the latest version may resolve this issue.
WhatsApp doesn't show who is calling. What should I do - in detail?
If WhatsApp is not displaying the caller's information, there are several steps you can take to resolve this issue:
-
Check Your Internet Connection: Ensure that your device is connected to a stable internet connection. WhatsApp requires an active internet connection to display caller information.
-
Update WhatsApp: Make sure you have the latest version of WhatsApp installed on your device. Outdated versions can sometimes cause issues with features not functioning correctly. You can update WhatsApp through the Google Play Store or Apple App Store, depending on your device.
-
Check Contact Permissions: WhatsApp needs access to your contacts to display caller information. Go to your device settings and ensure that WhatsApp has permission to access your contacts.
-
Restart Your Device: Sometimes, simply restarting your device can resolve temporary glitches that may be causing the issue. After restarting, open WhatsApp and check if the problem persists.
-
Clear App Cache (Android Only): If you are using an Android device, clearing the app cache can help resolve various issues. Go to Settings > Apps > WhatsApp > Storage & Cache > Clear Cache. Note that this option is not available on iOS devices.
-
Reinstall WhatsApp: As a last resort, you can try uninstalling and then reinstalling WhatsApp. This process will not delete your chat history if it is backed up to the cloud.
-
Check for Software Updates: Ensure that your device's operating system is up-to-date. Sometimes, outdated software can cause compatibility issues with apps like WhatsApp.
-
Contact WhatsApp Support: If none of the above steps resolve the issue, it may be a more complex problem. In this case, you should contact WhatsApp support for further assistance. They can provide more specific guidance based on your device and operating system.
By following these detailed steps, you should be able to resolve the issue with WhatsApp not displaying caller information.